Support


Upgrades

Want to make sure you’re using the latest version of Mixmeister? Please download our latest trial version. As of V7.7 to facilitate our new account based system you will need a new free serial. Use our Email Notification Utility to see if you’re eligible for a V7.7 or greater free serial number upgrade. If you are not eligible for a free upgrade upgrades start at just $19.99 please email softwaresales@numark.com for more information.

 
Need to recover or reset a licence?

Please first check out our Self Service options here.

If you encounter issues, please send your proof of purchase and if known software serial to softwaresales@numark.com.

If you received your software from one of our hardware partners please visit your account with them to obtain your serial.

For all other support inquiries please use this form.

 
 
Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

How can we help?
You must select an inquiry type
Your Contact Info
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You must provide a valid email address
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Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information
You must choose a product

Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

You must enter your date of purchase
You must choose a place of purchase
Computer Information
Order Info:
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You must provide a question or problem description

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.